At Lunirra, we’re committed to providing a smooth shopping experience. Please review our refunds policy for information on returns, replacements, and other details.

Returns

If you wish to return your order, please email us at support@lunirra.com within 15 days of receiving it. We’ll issue a full refund with no additional fees. We kindly ask that returns are not based on changes of heart, as we ensure our products match descriptions and images closely.

Replacements

For items that arrive damaged or defective, email support@lunirra.com within 15 days of delivery, including a photo or video showing the issue. We’ll promptly send a replacement.

Lost or Stolen Packages

If your package is lost or stolen, we offer either a full refund or one free replacement. Contact us to arrange your preferred solution.

Cancellations

Orders cannot be canceled once placed, as we process them immediately. Thank you for your understanding.

Thank you for choosing Lunirra! We’re here to support you with any questions.